Privacy Policy Drains First LTD Effective Date: [10/10/24] At Drains First LTD, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services or visit our website. 1. Information We Collect We may collect the following types of information: • Personal Identifiable Information (PII): Name, email address, phone number, and address when you fill out a form or contact us. • Technical Data: IP address, browser type, and browsing behavior, collected via cookies to improve website functionality. • Service Data: Details related to drainage services requested or performed. 2. How We Use Your Data We use the collected data for: • Processing service inquiries and bookings. • Communicating about services, offers, and updates. • Conducting surveys or collecting feedback. • Improving website performance and user experience. • Complying with legal obligations. 3. Sharing Your Data We do not sell, rent, or trade your personal information. However, we may share your data with: • Trusted third-party service providers to fulfill our services (e.g., payment processors, survey tools). • Authorities if required by law or to protect our rights. 4. Data Security We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. Despite these measures, no online transmission is 100% secure. 5. Cookies Our website uses cookies to: • Analyze site traffic. • Enhance user experience. By using our website, you consent to our use of cookies. You can manage your cookie preferences in your browser settings. 6. Your Rights You have the right to: • Access the personal data we hold about you. • Request corrections or deletions of your data. • Withdraw consent for data usage at any time. To exercise your rights, contact us at drainsfirst11@gmail.com or call 0800 180 4800. 7. Changes to this Policy We may update this policy occasionally to reflect changes in our services or legal obligations. The revised policy will be posted on this page with the effective date. 8. Contact Us For questions or concerns about this policy or your data, reach out to us: Drains First LTD Freephone: 0800 180 4800 Email: drainsfirst11@gmail.com